Patient Survey Results 2012

RESULTS OF PRACTICE SURVEY

About the Practice

Satisfaction with appointment system                                      

 Good 21%      Excellent 79%    

Ease of contacting the practice on the telephone                               

 Good 39%      Excellent 61%           

Chances of seeing a doctor of your choice                                          

 Good 26%      Excellent 74%

Opportunity of speaking to a doctor on the telephone  

N/A 24%   Fair 2%   Good 39%    Excellent 35%            

Comfort of waiting room      

Fair 5%                       Good 50%      Excellent 45%

About the Doctor

 Overall satisfaction with the doctor        

 Good 14%      Excellent 86%

The extent to which I felt reassured by the doctor   

Fair 4%           Good 14%      Excellent 82%

The opportunity the doctor gave me to express

my concerns or fears was            

Fair 4%                       Good 23%      Excellent 73%

The respect shown to me by the doctor was                                      

 Good 14%      Excellent 86%

The amount of time given to me for my appointment    

Fair 4%           Good 23%      Excellent 73%

 

About the Nurse

Overall satisfaction with the nurse                                 Good 12%      Excellent 88%

The extent to which I felt reassured                           Good 12%      Excellent 88%

The opportunity the nurse gave me to express     Fair 6%           Good 25%      Excellent 69%

my concerns or fears was

The respect shown to me by the nurse was                                 Good 25%      Excellent 75%

The amount of time given to me for my appointment              Good 19%      Excellent 81%

 

About the Staff

The manner in which you are treated by the reception staff was  

Fair 3%       Good 29%      Excellent 68%

 

Respect shown for your privacy and confidentiality 

Good 29%      Excellent 71%

 

Information provided by the practice about services           

Poor 5%   Fair 8%           Good 24%      Excellent 63%

 

Additional

 

Text reminders for booked appointments      

44% Yes         66% No or no comment

Electronic prescription requests                  

50% Yes         50% No, not applicable or no comment