RESULTS OF PRACTICE SURVEY 2014

RESULTS OF PRACTICE SURVEY 2014

About the Practice

Your level of satisfaction with making an appointment

Fair 3% Good 19% Excellent 78%

Ease of contacting the practice on the telephone Fair 3% Good 24% Excellent 73%

Chances of seeing a doctor of your choice Good 27% Excellent 73%

Opportunity of speaking to a doctor on the

telephone N/A 11% Fair 5% Good 32% Excellent 52%

Comfort of waiting room Fair 3% Good 51% Excellent 46%

 

About the Doctor

Overall satisfaction with the doctor Good 13% Excellent 87% 

The extent to which I felt reassured by the doctor

was Good 13% Excellent 87%

The opportunity the doctor gave me to express

my concerns or fears was Good 9% Excellent 91%

The respect shown to me by the doctor was Good 9% Excellent 91%

The amount of time given to me for my

appointment Good 17% Excellent 83%

Length of time waiting in the practice Fair 17% Good 53% Excellent 30%

About the Nurse

Overall satisfaction with the nurse Good 8% Excellent 92%

The extent to which I felt reassured by the nurse was Good 8% Excellent 92%

The opportunity the nurse gave me to express my concerns or fears was Good 8% Excellent 92%

The respect shown to me by the nurse was Good 31% Excellent 69%

The amount of time given to me for my appointment Good 15% Excellent 85%

Length of time waiting in the practice Poor 8% Fair 15% Good 23% Excellent 54%

About the Staff

The manner in which you are treated by the reception staff Fair 3% Good 27% Excellent 70%

Respect shown for your privacy and confidentiality Good 30% Excellent 70%